Terms of Service

Effective 06-01-2026

These Terms of Service ("Terms") are a legal agreement between you and Order Local, LLC ("Order Local," "we," "us," or "our") and govern your use of our website, our pre-order and pickup platform, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• "Vendor" means a business or individual who uses the Service to sell pre-orders for pickup.
• "Customer" means a person who places an order through a Vendor's storefront on the Service.
• "Vendor Content" means catalog items, descriptions, photos, brand assets, and other content that a Vendor uploads to the Service.
• "Order" means a transaction placed by a Customer through a Vendor's storefront.

2. The Service

Order Local provides software that allows Vendors to create a branded online storefront, accept pre-orders, manage pickup windows, and receive payments through Stripe.

We are not a party to transactions between Vendors and Customers. Vendors sell directly to Customers. Order Local provides the technology platform. Vendors are responsible for their products, fulfillment, customer service, taxes, and compliance with applicable laws and regulations.

3. Eligibility and Accounts

You must be at least 18 years old and able to enter into a binding contract to use the Service. By creating an account, you represent that you meet these requirements.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.

4. Vendor Responsibilities

As a Vendor using the Service, you agree to:

• provide accurate information about your business and your products;
• fulfill orders as represented in your catalog and within the pickup windows you set;
• comply with all applicable laws, including food safety, labeling, licensing, tax, and consumer protection laws;
• collect and remit any applicable sales tax, excise tax, or other taxes on your sales;
• handle Customer personal information in accordance with applicable privacy laws;
• resolve disputes with your Customers directly and in good faith;
• not list or sell items that are illegal, unsafe, infringing, or prohibited by Section 8 below.

Order Local is not responsible for the quality, safety, legality, or fulfillment of Vendor products.

5. Payments, Fees, and Refunds

Customer Payments

Customers pay for orders through Stripe. Funds are routed directly from the Customer to the Vendor's connected Stripe account on Stripe's normal payout schedule. Order Local does not hold or escrow Customer funds.

Stripe Processing Fees

Stripe charges its standard payment processing fees (currently 2.9% + $0.30 per successful card charge in the United States; rates may vary). These fees are paid by the Vendor and are deducted from each transaction by Stripe.

Subscription Fees

Vendors on paid plans (such as Market or Pro) are billed on a recurring basis at the rate shown at the time of subscription. We may change subscription prices at any time; we will provide reasonable advance notice for material changes affecting active subscriptions. Founding-rate offers, where granted, will remain at the rate stated in writing at the time of offer for as long as the subscription remains active and in good standing.

Subscriptions renew automatically until canceled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by law.

Refunds, Chargebacks, and Disputes

Refunds to Customers are the Vendor's responsibility and are processed through the Vendor's Stripe account. Chargebacks initiated by Customers are handled per Stripe's chargeback process; chargeback fees and amounts are the Vendor's responsibility. We may suspend or terminate accounts with excessive chargeback activity.

6. Customer Terms

When you place an order on a Vendor's storefront, you are entering into a transaction with the Vendor, not with Order Local. The Vendor is responsible for the products listed, for fulfillment, and for any refunds. Disputes about products or fulfillment should be directed to the Vendor first.

7. Vendor Content and License

You retain all rights to Vendor Content you upload. By uploading Vendor Content, you grant Order Local a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content for the limited purpose of operating the Service on your behalf.

You represent and warrant that you own or have the necessary rights to your Vendor Content and that it does not infringe any third party's rights.

8. Acceptable Use

You agree not to use the Service to:

• sell items that are illegal where the Vendor or Customer is located;
• sell firearms, ammunition, controlled substances, prescription drugs, or items requiring special licensing the Vendor does not hold;
• sell items that are unsafe, fraudulent, or misrepresented;
• infringe any third party's intellectual property, privacy, or other rights;
• harass, threaten, or defraud other users;
• attempt to circumvent security or access controls, scrape the Service, or interfere with its operation;
• send spam or unauthorized commercial communications through the Service;
• impersonate another person or entity.

We may suspend or terminate accounts that violate this section.

9. Intellectual Property

The Service, including its software, design, and branding, is owned by Order Local and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, reverse engineer, or create derivative works of the Service except as expressly permitted.

10. Termination

You may close your account at any time. We may suspend or terminate your account or access to the Service if we believe you have violated these Terms, if your use poses a risk to us or to others, or as required by law. Upon termination, the rights granted to you under these Terms cease, but provisions that by their nature should survive (including ownership, disclaimers, liability limitations, and dispute resolution) will survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected. We are not responsible for the products, conduct, or content of Vendors or Customers.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ORDER LOCAL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Order Local and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your Vendor Content, your products and fulfillment, your interactions with Customers, or your violation of these Terms or applicable law.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or the Service will be brought exclusively in the state or federal courts located in North Carolina, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify Vendors by email and update the Effective Date at the top of this page. Continued use of the Service after a change indicates acceptance of the updated Terms.

16. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Order Local with respect to the Service. If any provision is held unenforceable, the remaining provisions will remain in full effect. Our failure to enforce a right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent.

17. Contact Us

Questions about these Terms? Email hello@getorderlocal.com.